xbaji Frequently Asked Questions
Everything you need to know about xbaji — registration, deposits via bKash and Nagad, withdrawals, bonuses, cricket betting, slots, and responsible gaming for Bangladesh players.
This FAQ covers the most common questions from xbaji players across Bangladesh — from setting up your account and making your first bKash deposit, to understanding how bonuses work, placing cricket bets on BPL and IPL, and knowing how to play responsibly. If your question is not answered here, our support team is available around the clock at [email protected].
Account & Registration
How do I create an account on xbaji?
Creating an xbaji account takes under two minutes. Visit xbaji.today, tap the registration link, and fill in your name, date of birth, mobile number, and a secure password. You must confirm that you are aged 21 or above. Once submitted, a one-time verification code is sent to your registered mobile number. Enter the code to activate your account and you are ready to deposit and play.
What documents are required for KYC verification on xbaji?
xbaji requires a government-issued photo identity document to complete KYC verification. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a driver's licence. You will also need to provide a selfie holding your ID and, in some cases, a recent utility bill or bank statement as proof of address. KYC is required before your first withdrawal is processed.
How long does KYC verification take on xbaji?
xbaji typically completes KYC verification within 24 hours of receiving all required documents. During peak periods or public holidays this may extend to 48 hours. You will receive a notification at your registered email or mobile number once verification is complete. To avoid delays, ensure all submitted documents are clear, fully visible, and not expired.
I forgot my xbaji password — how do I reset it?
To reset your xbaji password, go to the login page and tap 'Forgot Password'. Enter your registered mobile number or email address and you will receive a reset link or one-time code. Follow the on-screen instructions to set a new password. If you no longer have access to your registered contact details, email [email protected] with your account username and a copy of your ID for manual account recovery.
Can I have more than one xbaji account?
No — xbaji allows only one account per person. Duplicate accounts are detected through our KYC and identity verification process and are subject to immediate closure, forfeiture of any balance, and a permanent ban. If you accidentally created a second account, contact [email protected] immediately to resolve the situation before it affects your primary account standing.
Deposits & Withdrawals
How do I deposit money on xbaji using bKash?
Depositing via bKash on xbaji is straightforward. Log in to your account, go to the Deposit section, select bKash as your payment method, and enter the amount you wish to deposit. You will be shown a bKash merchant number and a reference code. Open your bKash app, choose 'Send Money' or 'Payment', enter the provided merchant number and reference, and confirm the transaction. Your xbaji account is credited within minutes of a successful bKash transfer.
What is the minimum deposit and withdrawal amount on xbaji?
The minimum deposit on xbaji is ৳200. The minimum withdrawal amount is ৳500. These thresholds apply across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit cap for standard accounts, though large transactions may require additional verification. Withdrawal maximums may vary depending on your account tier and verification status.
How long does a withdrawal take on xbaji?
xbaji processes withdrawal requests within 1-3 business hours for fully verified accounts during normal operating hours (Bangladesh Standard Time, UTC+6). Withdrawals submitted outside business hours or during public holidays — including Eid and national holidays — are processed on the next available business day. bKash and Nagad withdrawals are typically the fastest; bank transfers to Dutch-Bangla, BRAC, or Sonali Bank may take up to one additional working day to clear.
Are there any fees for deposits or withdrawals on xbaji?
xbaji does not charge any platform-side fees for standard deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction charges, which are set by those providers and are outside xbaji's control. We recommend checking your mobile banking app's fee schedule before initiating a large transaction. Bank transfer fees are determined by your bank.
My xbaji deposit is not showing — what should I do?
If your deposit does not appear in your xbaji account balance within 15 minutes of a completed bKash, Nagad, or Rocket transaction, first check that the transfer was successful in your mobile banking app and that you used the correct merchant number and reference code. If the payment was confirmed by your provider but has not credited to your xbaji account, email [email protected] with your transaction ID, the amount, the payment method used, and the date and time of the transfer. Our finance team will trace and resolve it promptly.
Games & Gameplay
How does cricket betting work on xbaji?
Cricket betting on xbaji lets you place wagers on match outcomes, individual player performance, innings totals, and more — covering BPL, IPL, T20 World Cup, Bangladesh Tigers Test matches, and international ODIs. Log in, navigate to the Cricket section, select the match you want to bet on, choose your market (match winner, top batsman, total sixes, etc.), enter your stake in BDT, and confirm your bet. Winnings are credited to your account immediately after the result is settled.
Can I play xbaji on my mobile phone?
Yes — xbaji is fully optimised for mobile play. The platform runs directly in your mobile browser (Chrome, Firefox, or Samsung Internet on Android; Safari on iOS) without requiring any app download. The mobile site supports all game categories including cricket betting, slots, live casino, and Nine. Simply open xbaji.today in your phone browser, log in, and enjoy the full platform. An app version may be made available in future — check the site for updates.
Are the games on xbaji fair? How are outcomes determined?
All slot and live casino games on xbaji use certified random number generator (RNG) technology or live dealing processes from internationally accredited providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. RNG certification ensures that every spin, card draw, or dice roll is statistically independent — previous results have no influence on future outcomes. xbaji does not modify game mechanics. Game providers publish their own RTP (return to player) rates, which are typically between 94% and 98% for slots.
What types of casino games are available on xbaji?
xbaji offers a comprehensive casino library covering slots from top providers including Pragmatic Play and Microgaming; live casino tables featuring Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and Dragon Tiger with real dealers streamed in real time; crash games including Aviator by Spribe; table games; and the Nine card game popular with Bangladeshi players. New titles are added regularly — browse the full catalogue in the xbaji Casino section.
What are the rules for the Nine card game on xbaji?
Nine is a popular Bengali card game played on xbaji where the goal is to form a hand with a total value as close to nine as possible, similar in concept to Baccarat. Cards are valued at face value (Ace = 1, 2-9 = face value, 10 and face cards = 0). If a hand totals more than nine, only the second digit counts — so a hand of 7 + 6 = 13 counts as 3. Players bet on whether they or the dealer will reach nine first, or on specific outcome markets. Full rules and betting options are displayed at the table in the xbaji Nine section.
Bonuses & Promotions
What welcome bonus does xbaji offer new players?
xbaji offers a welcome bonus to newly registered players upon making their first qualifying deposit. The bonus amount and percentage match are displayed on the current promotions page at the time of registration — offers are updated periodically so the exact terms vary. To claim the welcome bonus, opt in during the deposit process and meet the minimum deposit threshold. Check the promotions section after logging in to see the current offer available to your account.
What is a wagering requirement and how does it work on xbaji?
A wagering requirement (also called a rollover) is the number of times you must bet your bonus amount before any winnings derived from it can be withdrawn. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place ৳10,000 in total bets before the bonus-derived balance becomes withdrawable. Wagering requirements are standard practice across online betting platforms. The specific rollover for each xbaji promotion is listed in that promotion's terms and conditions — always read these before claiming a bonus.
Do xbaji bonuses expire?
Yes — all xbaji bonuses have an expiry period, which begins from the date the bonus is credited to your account. If the wagering requirement is not completed within the specified window, the bonus and any associated winnings are forfeited automatically. Typical bonus validity periods range from 7 to 30 days depending on the promotion. The exact expiry for each bonus is stated in its terms. We recommend completing wagering as promptly as possible after claiming a bonus to avoid accidental expiry.
Can I withdraw my bonus balance directly without meeting the wagering requirement?
No — bonus balances on xbaji cannot be withdrawn directly until the associated wagering requirement has been fully met. Your account wallet distinguishes between your real-money balance (freely withdrawable) and your bonus balance (subject to rollover). Deposit funds are always used first for wagering; bonus funds are applied after. If you wish to forfeit a bonus and withdraw your real-money balance only, contact [email protected] — the team can remove the bonus from your account so your cash balance becomes freely withdrawable.
Safety & Responsible Gaming
Is xbaji safe to use in Bangladesh?
xbaji operates as a secure online betting platform using SSL encryption to protect all data transmitted between your device and our servers. Player funds are held separately from operational accounts. Our platform uses two-factor authentication options and secure payment integrations with bKash, Nagad, and Rocket to minimise fraud risk. We do not share personal data with third parties outside of KYC obligations. For questions about data handling, refer to our Privacy Policy at xbaji.today/privacy-policy.
What is the minimum age to play on xbaji?
The minimum age to register and play on xbaji is 21 years old. This is a firm requirement — not a guideline. All players must confirm they are aged 21 or above during registration, and age is verified through our mandatory KYC process before any withdrawal is approved. xbaji does not permit underage gambling under any circumstances. If you believe a minor has accessed the platform, contact [email protected] immediately.
How do I self-exclude from xbaji if gambling is becoming a problem?
To self-exclude from xbaji, go to Account Settings, select the Responsible Gaming section, and choose Self-Exclusion. You can select a period of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Alternatively, email [email protected] with the subject 'Self-Exclusion Request' and your preferred duration. Once activated, self-exclusion cannot be reversed before the chosen period ends. xbaji also offers shorter cooling-off periods of 24 hours, 48 hours, or 7 days if you need a brief break without full exclusion.
Can I set a deposit limit on my xbaji account?
Yes — xbaji allows you to set daily, weekly, or monthly deposit limits from your Account Settings under the Responsible Gaming section. Reductions to your limit take effect immediately. Increases are subject to a mandatory 48-hour reflection period before they apply, giving you time to reconsider. There is no penalty for setting or reducing a deposit limit. If you need help activating this tool, email [email protected] with the subject 'Deposit Limit Request'.
How do I contact xbaji customer support?
xbaji customer support is available 24 hours a day, 7 days a week by email at [email protected]. When contacting support, include your registered username or email address, a clear description of your issue, and any relevant transaction IDs or screenshots. For responsible gaming concerns including self-exclusion, deposit limits, or cooling-off requests, use the subject line format suggested on our Responsible Gaming page to ensure your request is routed to the correct team promptly.
What Makes xbaji Bangladesh's Trusted Platform
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Now that you have the answers, explore xbaji's full platform — cricket betting, live casino, slots, and more. Bangladesh players aged 21 and above are welcome.
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